Frequently Asked Questions (FAQs)

Orders

No. All products sold on koolkatworldcafe.com are digital and available for instant download at checkout once the order is completed. No physical products will be shipped.

Once your order is completed at checkout, you will see a clickable link to download your file(s). Additionally, you will receive an email with a link to download the file(s).

For select products, we offer customisation options, which will be mentioned in the product listing description. For made-to-order digital products, your order will be created after purchase, and you’ll receive an email once the files are ready for download. The time required to create a made-to-order product varies depending on the request. Please contact us with your requirements, and we’ll be happy to provide an estimate of time and cost.

Refunds

No. All products offered on koolkatworldcafe.com are digital, and as such, we are unable to offer returns, cancellations, or refunds. By purchasing our products, customers accept these terms and conditions. This applies to European Union (EU) customers as well, who waive the right to withdraw (cancel or return) an order once it’s completed. For more details, please refer to our Cancellation Policy.

If you are not satisfied with your order, please contact us, and we will do our best to resolve your concern.

Other

All products listed on this website remain the intellectual property of KoolkatWorldCafé. Our products are for personal use only and can be repurposed and reprinted as needed for that purpose. They are not intended for commercial use, including resale or redistribution, unless otherwise stated in the product listing description.

Please send us a message using the Contact Form.